Parts. The inclusive price I charge for Vokera parts will be no more than the Vokera trade price plus 10% plus VAT, whereas some companies will use a higher mark up from the trade price. The VAT that I pay on parts is included within the final price, but is not shown separately because I am not VAT registered. When people enquire about rates charged they seldom ask about the charging policy for parts. They should.
Only time on site charged for - many companies charge for going to buy spare parts
Out of normal hours visits by arrangement, for a one-off additional fee of £35. 'Out of normal hours' = any job booked to start later than 4pm weekdays or anytime Saturday and Sunday
Congestion charging zone - please add £12. However, you will find that my rates are very favourable compared with normal central London rates.
If any additional chargeable work is required within three months, for example if something else goes wrong, then the labour is charged at the'continuation' rate of £85/hr, with no minimum period.
Guarantee: if a part that I have fitted fails within 12 months then I will replace it free of charge (i.e. no parts charge and no labour charge)
I provide clear and fully itemised invoices printed out on completion of work, quantifying labour and parts costs separately. I can provide a duplicate invoice/receipt at no extra charge e.g. if you need to claim reimbursement from someone and want a copy to keep for your records
I normally explain over the phone some simple checks that can be made before I am called out so that an unnecessary visit is avoided.
Finally, what happens if after everything, the cheque bounces? Simple... I send da boys round. Click here for a preview of the mafiosi, if you dare...
Lennard, Vaillant, Viessmann & Vokera Specialist
020 8674 1166
copyright Peter Lennard and Hands Free Web Design 2001-2008
Home | My Service | Area Covered | My Charges | Services for Landlords | Contact Me
Carbon Monoxide | Smell of Gas? | Some Fault Symptoms | Simple Checks | My Customers
© hands free web design 2001-2012